How to Get Technical Support

ITV provides free 24/7 technical support to users of its software via the web system, and by phone during business hours.

This is the recommended way to contact technical support. To get help, register in the system and submit a request. Our specialist will then contact you.

If you need more information about working with the web system, use the guide. If remote connection is required to resolve an issue, use the following utilities.

Phone support is provided Monday to Friday, 9:00 AM to 6:00 PM Moscow time. For a consultation, call +7 (495) 665-83-73.

Technical support is not provided for the free versions of Axxon Next, Intellect X, or the trial version of Intellect X (Intellect X Demo). If you have questions, we recommend referring to the official documentation.

Our specialists can help verify that your hardware platform meets the stated requirements. To receive full technical support, you can purchase a commercial license by contacting our sales department.

1. A single specialist oversees the request until the issue is fully resolved.
2. Group work on a request by several specialists from the client company is possible.
3. While working on a request, all information reaches the support specialist immediately and without delays.
4. Correspondence history for all requests is saved and available to you after logging into the web system, which prevents information loss and ensures confidentiality.
5. Quality and speed of request processing is monitored.